Frequently Asked Questions



Do you ship worldwide?


Yes, we do ship worldwide.


I live outside Germany, can you send my order C.O.D?


No,  Collect on delivery is only available to German customers.


Can I collect my order rather than it being delivered through the mail?


No, orders can only be delivered through the mail.


Do you offer free samples?


No. Never.


Do you offer gift vouchers?


No, we currently do not offer gift vouchers


How is my order packaged?


All orders are sent in plain packaging without any reference. There is a small return address label and a p.o. box address, this is all. We are required when sending to some countries, to fill in a customs form. In this case the contents is usually listed as incense or craft supplies.


Why haven't I received any email confirmation or receipt?


This is usually because an invalid email address has been supplied to us. If using a web mail service such as Hotmail make sure you have not reached your space quota for messages.


When can I expect to receive my order?


European customers can expect their order from 2-5 days of despatch.  The rest of the world within 7 days of despatch.


Will I get a tracking number?


Yes, all airmail customers will have a tracking number emailed to them when the order is despatched.


Will my personal details be kept safe and confidential?


Yes. We value our customers and pride ourselves on offering a discreet service. We may keep some basic customer information on file however this information will never be shared with third parties.


Do the products really work?


We do not sell products that do not work. If a product gets bad customer reviews, it is removed forever! All of our products which we currently feature have been sold to many customers worldwide!





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